Shipping Policy

Most items will be shipped on a pallet using a Less than Truckload (LTL) common carrier. This is due to most products being oversized and heavy. Smaller items may ship via FedEx or UPS if they fit within their guidelines, and it is determined the product(s) can be safely shipped in this manner. If your order is of a size that requires a dedicated truck we will source the best rate for the delivery address. Depending on the items being shipped, they might be boxed, shrink wrapped, blanket wrapped, or crated.

Commercial or Trade Deliveries
Your estimate will tell you what services will be included with the delivery. Whether or not a lift gate is included, and if a phone call will be made for a delivery appointment. If you would like more information on this please contact Fire Pit Brokers.

Residential Deliveries
Unless arranged in advance of the order, residential orders will have a curbside delivery. Once your order has arrived at your local terminal you will receive a phone call to arrange a delivery date/time. Commercial furniture orders may be shipped using a white glove service, where all packaging will be removed upon delivery. Any white glove service would need to be confirmed prior to ordering. Please contact Fire Pit Brokers at 844-653-4737 if you have a special situation you would like to discuss in regards to shipping.

Shipping locations
We currently ship to all U.S. residential and business addresses in the lower 48 states, with select items available to ship to Hawaii and Alaska. Please contact us if the delivery address is not in the lower 48, and we will try to accommodate you.
You may e-mail us at contact@firepitbrokers.com or contact us toll free at 844-653-4737.

International Shipping
Most products are available to ship to Canada and Mexico. If you live in Canada, Mexico or overseas, and are interested in our products please contact us at contact@firepitbrokers.com, or 1-844-653-4737.